FAQ - For Programs & Professionals

List of Questions:

  1. Why Choose New Start Transports (NST)?
  2. Does NST carry liability insurance specific to transporting adolescents?
  3. Is NST licensed?
  4. What kind of staff will be used by NST to transport our clients?
  5. What is a transport intervention?
  6. Where does NST transport to?
  7. Does NST utilize restraints to transport?
  8. What are some examples of when the use of restraint may be necessary during a transport?
  9. Will NST or its employees lie to youth?
  10. Can you handle adolescents with a high risk of running away?
  11. When will NST contact me during the transport?
  12. Can our clients send paper work with your employees?
  13. What is the cost of employing NST's transport services?

Q: Why Choose New Start Transports (NST)?

A: NST is a great benefit, support, and liability relief to your youth program. Since NST is not operated or owned by its referring professionals, we carry the full responsibility and liability of the transport. NST ensures this responsibility by (1) maintaining transport staff who are actual employees of NST, (2) carrying professional liability insurance specific to transporting adolescents into treatment programs, and (3) providing one of the most comprehensive employee background checks currently available. Additionally, NST is compliant to state laws wherein our operations transpire.

Most professional adolescent treatment programs that refer to NST do so because of our outstanding reputation and history of positive experiences among the family clients we have supported. If you want to offer your clients a safe and secure transport without compromising the dignity and well-being of the child, please contact NST for additional information.

Additionally, NST was founded by Clinton Hardy, a former participant of two youth treatment programs, his brother Jacob, a former participant of a wilderness program, and their parents. Their personal experiences have allowed NST to offer a unique perspective to the transport intervention and treatment program industry. They believe that NST has been successful because of its commitment to standing behind its core values of integrity, compassion, and respect to the families, children and professionals they serve. NST only provides transports to professionals and programs operating under the best ethical practices in the industry.

Q: Does NST carry liability insurance specific to transporting adolescents?

A: Yes! NST has maintained a professional liability policy for transporting adolescents into treatment since its founding in 2005. Of note, clients have never filed any incident or claim against us. NST also maintains a separate company auto policy to provide the necessary protection to our clients and employees while driving in a company or rental car.

Q: Is NST licensed?

A: Yes! NST carries a Utah business license and has LLC incorporation. However, parents should be notified that while NST is a licensed business, a specific license does not exist for transporting youth into treatment programs nor has a method been developed to regulate transport services. With this in mind, it is especially important for professionals to do their due diligence in researching and choosing a transport intervention service to recommend to their clients.

Q: What kind of staff will be used by NST to transport our clients?

A: NST does not utilize independent contractors or other 1099 workers. To provide the greatest protection to our clients and referring professionals, all transport interventionists are employees of NST. All employees must pass a thorough state and federal seven-year history criminal background check. Employees must also pass a driving record check and drug test before hire. Employees in California must be cleared and registered with TrustLine. All transport employees are trained in the Nonviolent Crisis Intervention (NCI) as taught by the Crisis Prevention Institute (www.crisisprevention.com). Additionally, employees participate in regular training of the New Start Transports Intervention Process and its related procedures. NST conducts regular evaluations of its employees and their performance to ensure the most caring and trained employees are available to our clients.

Q: What is a transport intervention?

A: A transport intervention is a safe option that a parent or guardian have when they are considering placing their child into a wilderness, residential, or other type of youth program. This intervention is most commonly considered for youth who are treatment resistant; however, it can also be beneficial for youth entering treatment willingly but need extra support and encouragement. The purpose of the intervention itself is not to solely transport youth but also allows the child to more effectively transition from the parents to the program. The involvement of a professional intervention service can greatly increase the willingness and openness of a teen when they arrive at the program. If a treatment facility admits treatment-resistant children, a transport can provide an opportunity for de-escalation prior to the child's arrival.

Q: Where does NST transport to?

A: NST transports to a variety of reputable wilderness, therapeutic, residential, and related treatment programs throughout the United States and, in some cases, abroad. NST knows that a placement decision is critical not just to the family but also to the child. Therefore, we will not transport a child to a program or facility that we do not feel comfortable supporting.

Q: Does NST utilize restraints to transport?

A: The safety and dignity of a child is the primary focus and concern of NST and its employees. The topic of restraint and the use thereof is very controversial. NST believes that regular use of such mechanisms hinders the ability to effectively transition a child into treatment. It is good to remember that NST is not a law enforcement agency, but a professional team of interventionists whose sole concern is the safety and well-being of a child. While some youth may be involved in criminal activity, NST views each child as a client to be treated with the same level of integrity and respect as any other child. With this in mind, it is not in the NST's standard operating procedures to utilize mechanical restraints during the transport process. Nevertheless, in the event that safety or the situation necessitates the use of restraints, NST does have an operating procedure to utilize such. NST gives parents the option to refuse any procedure of which they do not feel comfortable. NST also provides professionally qualified and trained employees who are very effective in their ability to communicate and work with youth. Therefore, many situations that would require restraint by a police officer can often be handled by NST's employees without the use of restraints. For more clarification, please contact the NST office at 877-258-2423.

Q: What are some examples of when the use of restraint may be necessary during a transport?

A: Punishment, frustration, and intimidation are never justifiable reasons for restraint. A child resisting or attempting to run are also not justifiable reasons. Safety and law enforcement are the only two reasons that NST incorporates restraint. If restraints will allow greater safety for a child, then their use may be considered. They also may be used if a law enforcement officer requires it. An example of how restraints can enhance safety is if NST is picking up a child that is currently intoxicated or on a drug that may be increasing their level of physical resistance, preventing NST from effectively communicating with the child. In reference to law enforcement, in some extreme circumstances, a child's actions at the airport may cause police to require the child to be in restraints. Although very rare, if such is required, restraints can be used so as not to hinder NST's ability to provide transport by air. For any additional clarifications and examples, please contact the NST office at 877-258-2423.

Q: Will NST or its employees lie to youth?

A: NST believes in treating each child with integrity. NST will always be honest with a child and never lie or make false promises to gain their cooperation during the transport. Honesty is a vital principle, allowing NST to effectively work with a child. Most youth can perceive dishonesty and deception. These practices more commonly hinder the safety and success of a transport. Additionally, lack of honesty prevents NST from being able to transition and prepare the child for their arrival to the program.

Q: Can you handle adolescents with a high risk of running away?

A: Once NST has started the transport intervention, it is our policy to be within arm's length of a child until they arrive to the program. NST transport interventionists will be supervising and monitoring the child's level of anxiety and comfort throughout the transport. Giving children our full attention is the best way to prevent them from attempting to run. Additionally, NST travels as intervention teams comprising of at least two employees. Traveling in this manner is critical in ensuring the proper supervision and security of a child. Still, NST believes that the best way to prevent running is to plan and prepare ahead. Based on our initial assessment of the child, including the parents' concerns and requests, NST can consider travel options and coordinate a prevention strategy specific to the client. Of note, NST has a 100% success rate in all of its transport interventions.

Q: When will NST contact me during the transport?

A: NST will contact (1) both the program and consultants working with the family prior to the transport to confirm the transport itinerary, (2) at the completion of the transport, and (3) during the transport if any delays or incidents occur. NST will contact each professional based upon their request and preferences.

Q: Can our clients send paper work with your employees?

A: Yes! We request that any paperwork unrelated to NST is enclosed in a separate and sealed envelope.

Q: What is the cost of employing NST's transport services?

A: NST's fees and services are all inclusive. They include, but are not limited to: airfare, car rentals, lodging, food, miscellaneous travel expenses, and all the other professional fees associated with NST. NST's services are inclusive for the convenience of our clients and to ensure the management of safe and efficient travel arrangements. Because of the constantly changing variables in NST's expenses, our fees vary with each client. Please view our pricing page for a more detailed summary and email or call NST's office at 877-258-2423 if you have questions.

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