NATSAP Conference in La Jolla
(16 Mar 2010)
We were happy to attend the NATSAP (National Association of Therapeutic Schools and Programs) conference in January. La Jolla, CA is always ... More »
Youth Transport News
6th Dr. Phil Youth Transport
It has been 2 years since Dr. Phil provided an on air thank you and recognition of his use of ... More »
Youth Transport Testimonials
Dear Clint,
Thank you for all you've done to ensure that Steven arrived safely. I am glad that I chose Jacob ... More »
- Karine Smith
Qualifications of Teen Transport Employees And Associates
New Start Transports believes that character, training, experience, and educational qualifications are a necessity in the employees and associates that we employ. We are a family of highly trained and qualified professionals who expect the same from our youth transport employees and associates.
Our teen transport service employs a diverse team of highly trained and qualified teen transport employees and associates dedicated to the family clients of New Start Transports and personalizing the safe transportation of their child from the place of pick-up to the destination that is predetermined by the parent guardians of the teen.
New Start Transports puts a great amount of emphasis on its Human Resource Department. The human resource staff that interview and hire our employees and associates are very involved and aware of what takes place during the teen transport process. Here are some of the items that our Human Resource Department expects and looks for in the employees and associates we hire:
- Previous experience of working with struggling at-risk teens. This experience includes but is not limited to: current or former youth program director, program management or direct care staff, former parent of a troubled teen placed in a program, student alumni of a program, former troubled teen that is now living a successful life, nurses, therapists, state correction officers of youth or adults, law enforcement (we do not implement law enforcement procedures or approaches), counselors, school teachers, teen transport lead or assistants, and any other related field or profession that has not been listed.
- Many of our teen transport employees and associates may have certification and training in the following areas: CPI's NCI (nonviolent crisis intervention) program, PCS (positive control systems), Mandt intervention training, crisis intervention training, CPR, and First Aid.
- We look for employees and associates with college degrees in related fields to working with at-risk teens such as, but not limited to: criminal justice, police academy training (we do not implement law enforcement approaches or techniques), psychology, human development, behavioral science, and any other similar bachelor or graduate degrees.
- Prior to employment, we provide at least 2 interviews, reference and employment verification checks, and personality tests to get a better understanding of the personality type of a potential employee or associate of New Start Transports.
- Once we make the decision to hire a new employee or associate, this offer of employment is contingent on passing a state and FBI background clearance check, a pre-employment drug screening, a pre-employment DMV check, and verification of other necessary items.
- After an employee or associate is hired, they are required to complete a pre-hire training packet, pre-hire training course. We often will have the new hire transport employees and associates shadow at least one teen intervention to make sure the new employee or associate is comfortable and confident with the procedures of New Start Transports.
- All agents must be able and willing to registered through the California TrustLine and pass an FBI background screening.
- Within 90 days, new hire employees and associates must complete and pass the California TrustLine Registry, CPR, First Aid, NCI (nonviolent crisis intervention) program.
- New Start Transports provides quarterly trainings in NCI for its employees and associates.
- We require all employees and associates to complete NCI and other company training programs through our company. We do not allow training at other employment to compensate for the training we provide and require of our staff.
- We have a mandate non-mechanical restraint policy. This means that we do not have the use of handcuffs or other mechanical restraints in our standard polices and procedures. We have found that many of the companies that do not follow similar procedure practices are either not insured or not following the bonding requirements of their insurance provider. For parents that feel that mechanical restraints are necessary, we do have additional legal requests and waiver forms that can be filled out for us to consider the use of them as a last resort.
- Please contact us with any other questions on the qualifications of the employees and associates of our teen transport team!
In addition all of our youth transport agents undergo a 90 day training program. This 90 day training is followed by quarterly trainings and a continuous training program. Our youth transport agents are trained in the proper and effective de-escalation techniques and when and how to use physical restraints. We focus on training our youth transport agents in de-escalation techniques that require no physical intervention. New Start Transports firmly believes in the rights and dignity of your child and we want them to feel respected and safe at all times. Our main focus is the approach our youth transport agents use to interact with your child by using their ability to express themselves in a caring and manner showing love and concern instead of force and impatience. With this in mind, it is important to know and recognize that at times physical restraint is mandatory. This would include any time a youth is at risk of causing harm to themselves or another person. This is why all of our agents are also professionally trained in various methods of physical restraint techniques. We strive to keep the focus of our transport training on how to keep situations from escalating to a physical intervention level. We find that with our youth transport agent's training we are able to successfully intervene at the mental and psychological level before the need of physical intervention.
New Start Transports strives to have the best qualified and trained youth transport agents in the youth transport industry. We look for youth transport agents with an extensive background working with troubled youth facilities, special education, education, therapists, medical, bilingual in speech, and all other fields that may be helpful in the personalized and safe transport of the youth we help.
New Start Transports is a family of highly trained and dedicated professionals. Together we want to provide your family and/or client with the most personalized youth transport.
New Start Transports Qualified Employees And Associates
New Start Transports is excited to introduce its staff to all of its website viewers. This is a recent development of New Start Transports. Please know that we are still waiting for many of our qualified employees and associates to complete their personal pages for viewing. We are also waiting to update several of our current employees and associates pictures. We have placed all of the information we currently have available to post to provide as much information on the staff we have available for website viewers at this time. Please contact us with any questions!
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Clinton Jace Hardy Clint has over twelve years of experience through personal and professional involvement in youth programs, transports, and various kinds of intervention with youth. He has experience also in providing foster care for youth in state's custody. He welcomed youth in his home and provided an environment for them to gain the education, self-help tools, and motivation to become successful citizens of the community. Working with youth is more than a job for him; it is his goal in life to help troubled youth gain new starts in their life. Clint has a unique personal perspective for the youth he works with. He participated in two youth treatment programs during his adolescent years. He believes that through programs, his belief in a higher power, and a supportive family he was able to change the direction in his life and be on a much better path today. He finds happiness and great satisfaction in helping youth and their families gain a new start. He is a certified trainer and instructor for Non- Violent Crisis Prevention (CPI) and maintains his CPR and First Aid trainings as well. He has successfully lead over 400 interventions and been involved in coordinating more than twice that amount. |
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Cynthia Lynn Strobell, RN |
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Jacob Hardy Jacob has over 8 years experience working in youth programs and the youth transport industry. Jacob has dedicated most of his work career to helping troubled youth. He participated in a youth wilderness program at the age of fifteen. His mother (Cindy) and older brother(Clint) attempted to transport him alone without any outside assistance or training. The entire transport was an emotional and physical battle between him, his brother, and mother. His experience has helped to motivate him to want to provide a service to other families that would bring a professionally trained person to transport their child to the chosen youth program. Jacob has successfully led over 250 youth transport interventions without incident. He received his Bachelor in Criminal Justice from UNLV. He is a certified trainer and instructor for Non- Violent Crisis Prevention (CPI) and maintains his CPR and First Aid trainings as well. TrustLine Registry Verification ID# 165315461 |
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Sim T. Sim brings over 20 years of experience in working with youth in both the public and private youth program industry. In 1991, he received his Bachelor of Science in Recreation Management with a Minor in Youth Leadership from Brigham Young University. Sim has sat on various youth boards and committees in both the private and public sector. He was born in Samoa and raised in Hawaii before moving to Provo, UT to attend Brigham Young University on a football scholarship. He is currently a case manager for the state of Utah and a football coach to his local high school. He has been with New Start Transports for 3 years. Sim is also certified and trained in NCI, PCS, CPR, and First Aid. |
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Alicia H. Alicia has been with New Start Transports for a little over 2 years. Prior to New Start Transports she spent five years working with disabled and mentally ill adults in a Utah state facility. She also took a year and a half break from college and work to serve a full-time church service mission in Northern Michigan. Alicia is married to Clinton Hardy, President, of New Start Transports. With Clinton, she attends many national conferences of the youth program industry. She really enjoys supporting her husband and working with youth and their parents. She is trained in Non- Violent Crisis Prevention Intervention (NCI), Mandt, and maintains her CPR and First Aid trainings as well. |
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Abby P. Abby has been working as a youth transport associate of New Start Transports for the past four years. She has also worked as a counselor and mentor for the past three years. She chose to enter into this line of work after personally participating in family therapy as a teen and losing a close friend to drug abuse. She is trained in NCI (nonviolent crisis intervention), PCS (positive control systems), First Aid, and CPR. TrustLine Registry Verification ID# will be updated soon. |
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Esperanza T. Esperanza brings over 12 years of experience in working with struggling youth in both private and public programs. She was born and raised in Kailua, Hawaii. She is currently a youth counselor for the State of Utah's Juvenile Justice Services Division. She is married and mother of 6 children. She has been with New Start Transports for 3 years and is trained in the following: NCI (will be updated December 2007), PCS, Mandt, First Aid, and CPR. She is also currently working on her Nursing Degree at Utah State University. |
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Craig B. Craig brings a unique perspective to our team, as he was transported by us, New Start Transports, when he was 17 years old. Along with supporting us, he also works in a residential treatment program and is in the process of receiving a Bachelors in Psychology from BYU. He also served a mission for his Church in the state of Washington. Craig has been trained in PCS, CPR, and First Aid. He is also currently an instructor in PCS and assists in the training of our staff. |
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Hala P. Hala received his Bachelor of Science degree in Sociology while playing football at Brigham Young University (BYU). He is now attending UVU for a second major. He has been involved in youth programs for the past 5 years. He is also trained and certified in NCI, CPR, and First Aid. Hala makes a great addition to New Start Transports. |
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Tuapasi "Tua" U. Tua currently works in the youth corrections department for the State of Utah while assisting New Start Transports. Tua attended college on a football scholarship at San Jose State in Southern California after completing a 2 year service mission for his church in Tonga, where he was born and raised. Tua is now living in Provo, Utah with his wife and new born son. Tua is trained and certified in PCS, NCI, CPR and First Aid. Tua adds a big heart to our team. |
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Sione M. Sione, born and raised in Tonga, came to the United States on a church service mission as a young adult. Before returning to the U.S., he worked as a youth counselor in Tonga, for American youth. He is currently employed with the Juvenile Justice Services Department in the State of Utah and works for New Start Transports during his off days. Sione has been trained in CPR, First Aid, PCS, and ICR. |
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Lee E. Lee lives in Pleasant Grove, Utah with his wife and kids. He attended college at UVSC. He has been a leader in the Boy Scouts of America program for the last 10 years. After seeing some of the youth he was personally familiar with gain positive experiences from treatment programs, he decided to get more involved. Lee is also a local builder and Realtor. He is certified and trained in NCI. |
Page Last modified: August 23 2010.