Parent Guide

*Parents may also want to refer to the Parent FAQ page for additional guidance.

Parent Guide topics:

  1. Determining whether a transport service is appropriate
  2. Considering which transport service to use
  3. Parents should consider the following when considering which transport service is most appropriate
  4. Hiring New Start Transports
  5. Developing the transport intervention plan
  6. Preparing for pick-up
  7. Supporting the transport
  8. Involving others in the transport intervention
  9. Caring for the child during transport
  10. Supporting the child at the program

Determining whether a transport service is appropriate:

A transport is most commonly used to transition a potentially resistant child into treatment. A transport can also be used for a child or young adult who may require additional support and encouragement during their transition into treatment. Please refer to the NST Assessment. If you can answer yes to any of these questions, a transport intervention may be appropriate.

Considering which transport service to use:

The transport industry has almost no regulations and government oversight. Obtaining a business license as a transport service often requires little or no qualifications. Therefore, parents should be proactive to ensure they are using the most qualified and appropriate transport service for their child. If you are working with a consultant or a treatment program, they may refer parents to a transport service. Reputable treatment programs will only want to refer other reputable services to their clients, increasing the confidence of the consumer in the credibility of the transport service.

Parents should consider the following when considering which transport service is most appropriate:

  • Does the company have a business license?
    While obtaining a business license may be uncomplicated, a company that is not a licensed with the State cannot meet other vital credentials.

  • Is the company professionally responsible?
    Parents need to not only understand the services a transport business provides but, more importantly, to whose care they are entrusting their child. Parents should find out all they can about a transport services' history and level of satisfaction from former clients.

  • Does the company carry professional liability insurance for transporting adolescents?
    This type of coverage is not easily obtainable. All qualified services that understand the risks of an adolescent transport intervention will not operate without proper coverage.

  • Are the transport staff actual employees and covered under the company's liability policy and workers compensation?
    Parents want to know that a company is only using staff for which it has legal responsibility. Employing staff and not contractors protects both the parents and the child.

  • Does the transport service administer criminal background checks of its employees?
    If so, what type of background checks are conducted? Imagine allowing someone into your home to work with your child who has not successfully passed a comprehensive background check. Make sure that the transport company is providing an in-depth drug screening and background check of Motor Vehicle and Criminal records. Transport staff who are operating out of California are required to pass the TrustLine Registry. However, this clearance should not account for a transport company's full background check as TrustLine does not forward on any of its specific findings to the transport company.

  • Are the transport staff trained and how often?
    It is not sufficient for transport staff to be trained and certified once and expect to be effective in transporting adolescents with all of their unique characteristics, backgrounds, and challenges. Parents should ensure that interventionists are trained at least annually in not only non violent crisis interventions but also in the company’s policies and procedures, including certification in CPR and First Aid response.

  • What tactics are considered if a child becomes resistant?
    Physical force and the use of restraints are only to be used as a last resort. Despite how anxious a child becomes, they still need to be treated with dignity and respect while being kept from being a danger to self and others. Parents should invest some time learning how transport companies work with resistant youth.

Hiring New Start Transports:

Once parents decide to employ NST, they will need to contact one of our transport consultants, complete the required paperwork, and confirm their method of payment.

Developing the transport intervention plan:

Within 24 hours of NST receiving the transport paperwork, or sooner under necessary circumstances, parents will be contacted by the lead interventionist to discuss the transport intervention plan. Parents should contact the New Start office with any questions during this time.

Preparing for pick-up:

Parents will need to have the following ready when NST staff members arrive for the transport intervention:

  1. The original transport agreement paperwork
  2. Any remaining payment balance owed (payment must be in the form of a credit card or a certified /cashiers' check made payable to New Start Transports)
  3. A small carry-on sized bag if air transportation is necessary

The following items are not required but parents can include them if desired:

  1. A child’s identification card (please refrain from sending the original birth certificate or passport)
  2. A letter directed to the child from his or her parents

Supporting the transport

The best way parents can support NST and the transport intervention is to follow our recommendations and requests throughout all phases of the process. NST and its interventionists are professionals and our recommendations are to enhance the safety and dignity of both the child and the family during a very sensitive and critical period.

Involving others in the transport intervention:

Unless otherwise indicated, NST only recommends that the parents and/or legal guardians be involved during the transport intervention. Because of the anxiety and circumstances involved in a transport, siblings, friends, and/or others should be absent. The presence of others can often increase the level of risk and be reason for NST to terminate the intervention.

Caring for the child during transport:

NST and its interventionists understand that a transport is not only anxiety-ridden for the child but also for the parents. We ask for your confidence and trust as we are working with your child. Parents can provide this support by following our requests and recommended procedures of the transport plan. If we are transporting a child by plane, parents will be contacted at the airport prior to departure. They will also be contacted after NST releases the child to the treatment program, plus if changes to the travel itinerary or problems occur. If we are only transporting by ground, parents will receive the same number of contacts excluding the non applicable airport contact. Please be advised that if any changes to the transport itinerary occur, NST will first contact the parents and will then notify the program.

Supporting the child at the program:

The lead interventionist will contact the parents after NST releases the child to the treatment program. The purpose of this call is to provide a report of the events of the transport and to answer any questions. This will be the last scheduled contact between our interventionist and the parents as the child's treatment program will thereafter assume this role. Parents are welcome to contact the NST office should they have any additional questions.

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