TrustLine Registration

TrustLine Registry Is Required By The State Of California

New Start Transports is Registered with California TrustLine

New Start Transports believes in providing the highest level of Integrity, Compassion, and Respect in each youth transport we provide. Our youth transport service and youth transport agents are cleared through the California TrustLine Registry. All youth transport escort services are required to be registered by law in California. In choosing a youth transport escort service for your child, you can never be too careful. Please make sure the youth transport service you choose is registered both company and agent prior to making arrangements with any youth transport service. Please call 1-800-822-8490 between the hours of 9:00 a.m. and 5:00 p.m. Monday through Friday to determine if the child care provider you are considering has registered with TrustLine.

What is The TrustLine Registry?

TrustLine was created by the California Legislator to offer parents, employment agencies, child care resources and referral programs, and child care providers access to a background check conducted by California Department of Social Services (CDSS). This includes checks of the Criminal History System and Child Abuse Central Index (CACI) at the California Department of Justice (DOJ) and a check of Federal Bureau of Investigations (FBI) records. The TrustLine Registry is maintained by CDSS and may be checked through the California Child Care Resources and Referral Network (CCCRRN) by calling 1-800-822-8490.

The CDSS, the CCCRRN, local child care resource and referral programs, parents and child care providers have worked together to develop the TrustLine Registry. The TrustLine Registry is made up of child care providers who have submitted an application to CDSS and their finger prints to the Department of Justice background clearance process. Individuals list on the TrustLine do not have 1) disqualifying criminal convictions listed on the Criminal History System; 2) substantiated reports of child abuse listed on the CACI; and 3) disqualifying criminal convictions listed on the FBI Criminal History System. All reports of child abuse found in the CACI will be confirmed with local child protective agencies before they are used to evaluate a TrustLine applicant.

TrustLine is for parents who use in-home and licensed exempt child care providers, employment agencies, transport escort services, in-home educators and in-home counselors. An in-home child care provider provides care in the child's home (i.e., babysitters, nannies, au-pairs). A license exempt child care provider is an individual who provides child care in his or her own home and is not required to be licensed by CDSS. An employment agency (nanny agency) places individuals in home-based settings to care for children. A transport escort service transports minors across state lines with permission from the minor's parents, custodial parent or legal guardian. In-home educators and counselors tutor or counsel children within the home.

How TrustLine Benefits Parents

Parents know they must be very thorough when selecting someone to care for or transport their child. They interview carefully, check references and evaluate the provider's character using their own good judgment. The TrustLine Registry gives parents one more tool to use when it comes time to choose a child care provider.

Parents can call 1-800-822-8490 between the hours of 9:00 a.m. and 5:00 p.m. Monday through Friday to determine if the child care provider he or she is considering has registered with TrustLine. If the individual has not yet registered, information on how a provider can apply to TrustLine will be provided.

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